Dan Lane was very responsive to all of my questions even on his day off! When we picked up our RV, Dave walked us through everything and was very informative. The entire staff could not have been more friendly. It was such a great experience and I will recommend them to everyone who is interested in purchasing an RV.
We like the truck camper because of the mobility ease of maintenance and use and being able to pull A small trailer behind our truck also. We liked the Arctic Fox and American Rv was one of very few Arctic Fox or Northwoods dealers in our area. Everything went very smooth no surprises and we where very pleased with price and the whole buying experience at American RV. Thank you we really like our camper, God Bless.
"From our first email with Molly to driving away with our new Fifth Wheel, the service and staff where extremely helpful, friendly and accommodating.. After we did our PDI, we found out the couch and theatre seating would need to be replaced. Chad, the General Manager, set us up directly with the manufacture to arrange for new furniture. We drove to their facility in South Bend IN, and had superior service there as well. American RV has a top notch team of people working for them."
- Jim and Jamie, May 2016
My wife and I are retired. She was diagnosed with a severe disease which most probably is terminal. She decided that most of all she would like to tour the United States to visit various historical sites and parks. We spend some time trying to determine the best way in which we could do this. Because our trip would cover a great deal of mileage, we chose a midsized pick-up truck and the Micro-Minnie, 1706FB. After a careful search on the internet, we found one which had all the options necessary. We contacted American RV and made an offer that was accepted. Robert Wentzel was our contact point and he would handle the paperwork and necessary additions such as our King Quest satellite antenna. We would pick it up in Grand Rapids, MIch. and start our return trip to Santa Fe, NM checking everything out. Our meeting and transaction of necessary paperwork couldn't have gone any better. The inspection of the unit and the walk around demo of all systems was done by Greg and Scott who are a credit to the company. We were finished and on our way by 1pm and off to our first stop in Ft Wayne. The trailer towed perfectly to Ft Wayne and our first night was spent in temperatures dropping to 25 degrees. All went well and the next morning we were off again. The entire trip was a pleasure and couldn't have gone better, all made possible by American RV.
We bought our first Motorhome! We bought it at American RV in Grand Rapids. We had a very good buying experience. We have always had 5th wheel trailers and have had a good time camping in them. Now we are moving on to the Motorhome. We take it out for the first time this Friday. Thanks to the employees at American RV we are going to have a great time on our Vacation in KY. Bill our salesman was low pressure and full of information. The business manager Scott Jewell got us the lowest rate for financing and explained everything clearly. The guys out back in the service department were helpful covering all the new components in Our Rig. We felt welcome when we arrived and feel good about our purchase.
Thank you American RV
Ron & Shelly
We have looked at hundreds of campers. We knew exactly what we wanted and how much we were willing to spend. We finally found our perfect home at American RV. We plan to move our little family into our KZ Bunkroom and travel around the country for about two years! I called about our camper and spoke with Ian. He was very helpful and personable. He made the process easy and helped me get what I needed. He even took some extra pictures and sent them to me, since we live quite far away.
Dear Bill and American RV Staff, You guys made buying our travel trailer one of the easiest and rewarding purchases to date for Nikki and myself. The professionalism and knowledge you have for your products and the RV industry is second to none. Thank you so much and we look forward to hitting the road in our new Summerland !!
- Paul and Nikki
My wife and I had been entertaining the idea of increasing our ability to do more traveling, but have always wondered how to maximize our travel-dollar. We felt that a travel trailer would be the perfect solution to taking more frequent and extended weekend trips and we're excited about the purchase of our new Keystone Summerland 1750RD.
After my initial website inquiry to your company, I almost immediately received a reply from Robert Wensel, introducing himself - explaining a little about the trailer and (what caught my attention the most), he stated that he would NOT be undersold.
After a few email exchanges, he said that he would see what could be done with the pricing (that being based upon my other lowest offer from Paul Sherry RV, in Ohio). Obviously, my wife and I chose American RV, and this was largely based on the attention and courtesy given to us from Robert. The showroom atmosphere was clean and inviting. The entire staff seemed friendly and happy to help. My wife and I are looking forward to many years of enjoyment from this trailer, and I want to thank you and your staff for starting us down this road.
- Scott and Kim
My wife and I purchased a new Shasta Oasis 26RL Travel Trailer from American RV in Grand Rapids, Michigan yesterday. From the time I contacted Robert Wensel at the dealership a week ago to delivery yesterday everyone were very helpful and "bent over backwards" to accomodate us. Even though I had a dealer in my area, I drove the extra 150 miles to buy at American RV. As well as Robert, I would like to take the time out to thank Kevin, Kerby, Howard, Stephanie and the receptionist for going out of their way to make us welcome. The price was right and took my old trailer in trade and gave me a fair trade in price. We will be a customer for life!
American RV is top notch!!! Every single person that we worked with was wonderful. They made us feel like a priority from the very beginning. Everything from the loan process, to the communication they maintained to the day we went to pick up our RV was quick and smooth. From the moment we walked in the door everyone was friendly and made us feel welcome and important! We drove 5.5 hours to buy this RV from American RV because of having such an awful experience with an RV dealership that was closer to home. American RV really showed us how a dealership should operate and they were truly awesome! We are so happy we made this purchase at American RV!! Highly recommended!!
We chose this RV because the A class RV has opened up many more traveling opportunities for us as a family because we can travel anywhere in the US in comfort and style! After researching all the different A class RVs we felt that the Thor Challenger 37TB was the very best. It checked almost every single box on our wish list. Also, where ALL the other A class bunkhouse models lacked in floor plan we felt that the Challenger came out ahead offering the most convenient and logical floor plan