DJ Hekstra, Christine Miles and everyone treated us very well! They all made the purchasing and delivery flow seamlessly and were in contact with us via E-Mail and phone during the entire process. We just wish you weren't so far from where we lived! We've been RVers for the past 30+ yrs starting out in a tent, then tent trailer, two different hard side trailers and then graduating to our most recent purchase of a new Class A coach from American RV. This recent purchase of the 2016 Monaco Diplomat 43SG diesel pusher is our second Class A coach. Three years ago we purchased our first Class A motorhome which was a gas engine. While it did well for us there were things I wasn't quite as happy with when traveling out in the mountains as well as the fit and finish of the coach. It was a great coach but just didn't have everything I wanted in a motorhome long term. While on a three-week vacation last fall, we started making a list of items we needed/wanted in the next coach. My wife was very particular about the floor plan for our new coach as was I with the fit/finish as well as the type of power plant and mechanics of the coach. After looking at quite a few different manufacturers and models over the past three-plus months, we felt we finally found a coach we thought would fit all our needs with the Monaco Diplomat 43SG. This then caused us to start looking for dealers near us who carried the Monaco line. We found American RV in Grand Rapids, MI had both the Monaco line as well as the make and model we were searching for. After corresponding with DJ Hekstra, we decided to drive the 4-1/2 hrs to the dealership to check out the coach, test drive it and see if we could work out a price which was acceptable to us. Fortunately, we were very pleased with the coach and the deal DJ was able to get for both our new coach as well as for our trade. After spending the better part of the afternoon we had a signed purchase agreement. There were a few items which needed to be addressed by the service department so we left and returned a week later to take delivery of the coach. The service department did a great job walking us through the coach going over all the items we needed to know about in the new motorhome so we would be comfortable with it after we drove off the lot. They moved a couple of items to the new coach from our previous coach as well as helped make sure our toad mated up to the new coach properly and made sure the satellite dish was configured properly for connecting to our satellite TV provider. - Jeff.
My husband Rick and I purchased a 2013 Roadtrek from American RV several weeks ago, and we couldn't be happier. I don't think we've stopped smiling yet! This has been Rick's lifelong dream, and since I retired in June, I too have been dreaming about it. We started watching Ian's YouTube videos to learn about the products. We watched other videos, but always came back to Ian as the expert. Our next step involved Jim Snyder during our first tentative visits to American RV. He was patient and knowledgeable as we went from travel trailer....to Class C....to Class B. Jim helped us narrow down what we wanted in a recreational vehicle.The summer came and went. Since Jim only works in the summers, Robert Wensel took over as our sales associate. Robert made us feel as though we were his only customers and was always available with answers to our questions. He called when new products came in and spent many hours with us as we weighed our options. Robert had us sit down with Christine Miles, who helped guide us through our financing options with skill and humor. At one point when I was having a very difficult time making a decision between three vehicles, I apologized for taking so much of their time. Robert answered with "Take your time. Don't worry, we're family here!" That's how my husband and I felt at American RV.....like part of the family. Every single person we came into contact with had a smile for us and would answer any question we had.The day we picked up our 190 Popular Dave H. walked us through the vehicle and spent as much time as we needed teaching us about our new Roadtrek. Jackie at Camping World helped us with some "must haves" and answered even more questions. When we drove off that evening we were confident that we had made the perfect choice for us. We were also confident that we had a complete support system with American RV. Thank you so much Mr. Neff for an amazing experience with such a caring staff, and thank you for the opportunity to make our traveling dreams come true. - Sandi & Rick.
Very Happy with our American RV buying experience and the zero prep fees associated with the purchase. I Wanted a smaller towable RV which supported two people vs. a family, and the Winnie Drop was perfect! - Robert.
Wanted to write and tell you that we love the motor home and can't wait till spring to go. Dealing with you before when we bought our roadtrek and with Robert is what made us come back and this transaction and help and knowledge from him guided us right to this gem of a motorhome. We especially wanted the theater seats and the rest a bonus for us. You have a great guy in Robert and we just wanted to let you know how much we appreciate all he did. So thanks for your business being relatively close for us and all you did. Keep that Robert for sure. - Dave & Julie.
I prefer a truck camper over most RV's for simplicity and being able to tow a boat or trailers and still have a vehicle for separate use. Planning on traveling the US Canada Alaska where ever life takes us. Everything seemed to go fairly smooth no real problems everyone I dealt with were spot on. - David.
We are a family of young children and want to provide fun adventures for our children that we can bond together over. We decided a hybrid travel trailer was the perfect fit for us and we have spent nearly every weekend of the summer traveling Michigan and exploring new places together! It has been an adventurous and exciting summer for our family and we are forever campers now! Thank you American RV for finding the right trailer for us!
~ The Hondorp Family
Both the Sales Manager and DJ, the salesperson, did a great job. I felt like I was the only customer that day and everyone seemed engaged and very helpful. Our family will be using our motorhome to travel to different races my boys participate in.
Dan was always there to help us. I think we were out there every weekend for at least a month. :) Once we decided on our trailer he did an excellent job of getting us squared away with financing. Stephanie helped us get all the details squared away. Our demo was great! We learned everything we needed to know during our demo and go all the tools and stuff we needed right at the Camping World store. That was super convenient! We are super happy with the entire experience!
Everything we do is camping. We needed to expand to a bigger RV. We have seen hundreds of RVs and none of them fit our needs the way that Venture RV did. They came up with a new SportTrek that was just perfect for my family and our needs. The factory went above and beyond to make SportTrek better than what we can ever ask for. They did everything on it that we wanted and more! It was gorgeous and just perfect in every way! We cannot wait to use it and enjoy it everywhere! Many many many thanks to all the team at Venture factory and the American RV in Grand Rapids Michigan!
Dan Lane was very responsive to all of my questions even on his day off! When we picked up our RV, Dave walked us through everything and was very informative. The entire staff could not have been more friendly. It was such a great experience and I will recommend them to everyone who is interested in purchasing an RV.