DJ Hekstra, Christine Miles and everyone treated us very well! They all made the purchasing and delivery flow seamlessly and were in contact with us via E-Mail and phone during the entire process. We just wish you weren't so far from where we lived! We've been RVers for the past 30+ yrs starting out in a tent, then tent trailer, two different hard side trailers and then graduating to our most recent purchase of a new Class A coach from American RV. This recent purchase of the 2016 Monaco Diplomat 43SG diesel pusher is our second Class A coach. Three years ago we purchased our first Class A motorhome which was a gas engine. While it did well for us there were things I wasn't quite as happy with when traveling out in the mountains as well as the fit and finish of the coach. It was a great coach but just didn't have everything I wanted in a motorhome long term. While on a three-week vacation last fall, we started making a list of items we needed/wanted in the next coach. My wife was very particular about the floor plan for our new coach as was I with the fit/finish as well as the type of power plant and mechanics of the coach. After looking at quite a few different manufacturers and models over the past three-plus months, we felt we finally found a coach we thought would fit all our needs with the Monaco Diplomat 43SG. This then caused us to start looking for dealers near us who carried the Monaco line. We found American RV in Grand Rapids, MI had both the Monaco line as well as the make and model we were searching for. After corresponding with DJ Hekstra, we decided to drive the 4-1/2 hrs to the dealership to check out the coach, test drive it and see if we could work out a price which was acceptable to us. Fortunately, we were very pleased with the coach and the deal DJ was able to get for both our new coach as well as for our trade. After spending the better part of the afternoon we had a signed purchase agreement. There were a few items which needed to be addressed by the service department so we left and returned a week later to take delivery of the coach. The service department did a great job walking us through the coach going over all the items we needed to know about in the new motorhome so we would be comfortable with it after we drove off the lot. They moved a couple of items to the new coach from our previous coach as well as helped make sure our toad mated up to the new coach properly and made sure the satellite dish was configured properly for connecting to our satellite TV provider. - Jeff.