Dan was always there to help us. I think we were out there every weekend for at least a month. :) Once we decided on our trailer he did an excellent job of getting us squared away with financing. Stephanie helped us get all the details squared away. Our demo was great! We learned everything we needed to know during our demo and go all the tools and stuff we needed right at the Camping World store. That was super convenient! We are super happy with the entire experience!