My husband Rick and I purchased a 2013 Roadtrek from American RV several weeks ago, and we couldn't be happier. I don't think we've stopped smiling yet! This has been Rick's lifelong dream, and since I retired in June, I too have been dreaming about it. We started watching Ian's YouTube videos to learn about the products. We watched other videos, but always came back to Ian as the expert. Our next step involved Jim Snyder during our first tentative visits to American RV. He was patient and knowledgeable as we went from travel trailer....to Class C....to Class B. Jim helped us narrow down what we wanted in a recreational vehicle.The summer came and went. Since Jim only works in the summers, Robert Wensel took over as our sales associate. Robert made us feel as though we were his only customers and was always available with answers to our questions. He called when new products came in and spent many hours with us as we weighed our options. Robert had us sit down with Christine Miles, who helped guide us through our financing options with skill and humor. At one point when I was having a very difficult time making a decision between three vehicles, I apologized for taking so much of their time. Robert answered with "Take your time. Don't worry, we're family here!" That's how my husband and I felt at American RV.....like part of the family. Every single person we came into contact with had a smile for us and would answer any question we had.The day we picked up our 190 Popular Dave H. walked us through the vehicle and spent as much time as we needed teaching us about our new Roadtrek. Jackie at Camping World helped us with some "must haves" and answered even more questions. When we drove off that evening we were confident that we had made the perfect choice for us. We were also confident that we had a complete support system with American RV. Thank you so much Mr. Neff for an amazing experience with such a caring staff, and thank you for the opportunity to make our traveling dreams come true. - Sandi & Rick.